Using Your QMS For Your Company

Using Your QMS for your company, this is critical to it being effective!

Please remember that your Quality Management System should be designed to improve your processes and improve the satisfaction of your customers.  It is up to your management team and senior leadership to identify the strategic direction of your company and align the QMS to meet the goals that you need to achieve to move your company forward.  Your certification body quality auditors are there to identify problems, and they may identify some opportunities for improvement, but the QMS is not there to satisfy them.  Using your QMS must suit your needs, make sure it works!

If you are looking for more guidance on how you should be using your QMS in a more profitable manner, there is a guidance standard: ISO 10014 – Quality management — Guidelines for realizing financial and economic benefits, which is available to help you with improving the return on investment for your ISO 9001 implementation.  So, when you are addressing the requirements of ISO 9001:2015, think about each element of your Quality Management System as you implement each process and determine how you can use this process to become more profitable.  You will quickly find that if you are using your QMS with business profitability in mind, there are many more elements of the interrelated processes that work toward better profitability besides the four main processes – you just need to find and capitalize on them.

“What’s in it for me?” is not an unreasonable question for anyone to ask, especially if you are going to ask them to spend money.   If you want your business to invest in a Quality Management System (QMS) such as ISO 9001:2015 you should have some idea of what it is going to cost you and how much you will get back for your investment.

ISO 10014 Quality Management Guidelines for realizing financial and economic benefits

It provides guidelines for achieving financial and economic benefits from using your QMS with the Eight ISO 9000 Quality Management Principles:

  1. Customer focus
  2. Leadership
  3. Involvement of people
  4. Process approach
  5. System approach to management
  6. Continual improvement
  7. Factual approach to decision making
  8. Mutually beneficial supplier relationships

Like ISO 9001, ISO 10014 requires the involvement of top management and works in conjunction with ISO 9004 for performance improvements. It provides examples of achievable benefits and outlines tools to realize them.   Using your QMS with a PDCA based improvement cycle can help employees better utilize the system.  The PDCA diagram should display each quality management principle that lists activities for each Plan-Do-Check-Act stage.  The eight examples (listed above) provide outputs for each QMS principle which provide benefits to the organization.

PDCA Cycle

Economic benefit – Improved processes usually result in better resource management, improved customer relationships, and the overall worth of an organization.

Financial benefit – A direct result of organizational improvement expressed in financial terms and realized by cost-effective management practices.

CVG Strategy Experts

Our Exemplar Global Lead Auditor Consultants can help you with implementing a quality management system, which will include a risks and opportunities procedure.  CVG Strategy has prepared, trained and implemented quality management systems for manufacturing companies in the past 10 years.

CVG Strategy is a consultancy offering coaching, mentoring, training and program development focused on areas including Business Process Improvement, ITAR and Export Compliance, Cyber Security and Product Test and Evaluation


Kevin Gholston

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