Continuous Improvement and Organizational Development

Continuous Improvement and Organizational Development
Continuous Improvement and Organizational Development

What is Continuous Improvement?

Continuous Improvement and Organizational Development are valuable tools in a Quality Management System (QMS).  For improvement to occur it is essential that each important process in an organization be identified and analyzed.  Once identified and documented, these processes can be regularly reviewed to access effectiveness by applying improvement based on metrics.  It is important to realize that everything that happens in a business is a process and should be evaluated for inclusion into a QMS.  This is because there are no activities that can not be made more effective.  The benefits of this effectiveness can include increased product quality, enhanced customer satisfaction, reduction of costs, and employee satisfaction.

Types of Continuous Improvement

Basically there are two types of continuous improvement, incremental and breakthrough.  It all boils down to the size of the steps. Big steps can be more costly and involve a greater risk.  Therefore they are often reserved for cases where radical change is required.  Incremental improvement is taken in small steps an can be easily assessed for effectiveness.  Thereby allowing for more immediate adjustment of changes.

Establishing Paths for Feedback

Organizational feedback is very similar to feedback in mechanical systems.  The famous Scottish inventor James Watt pioneered early feedback mechanisms in the 1700’s.  One of his most important inventions was the centrifugal governor.  This mechanism automatically regulated the speed of a steam engine by supplying continuous feedback to a controller.  This mechanism paved the way for industrial automation and increased safety by removing the need for human intervention in a continuous process.

In a business setting, every stakeholder in a process is a source of feedback.  For effective use of the feedback all pertinent information must be assessed.  It must then be filtered in such a way as to remove statistical noise and then intelligently applied to inputs.  When applied, outputs can (results) be monitored as feedback to supply a control system into the process to provide continuous improvement.

Statue of James Watt, engineer and inventor, 1736 – 1819

Using Metrics as Feedback

Businesses today exist in a metrics rich environment.  A wealth of data is available for sales, costs, defective product, customer satisfaction, and employee process suggestions.  Looking into all data available in a process on a regular basis can provide more granular and intelligent findings.  These findings can be used to identify trends and point out potential issues before they become critical.  This is important because variances in business performance can occur for any number of reasons.  Understanding how all processes are effected by change can provide dynamic responses for continuous improvement and provide a smoother overall performance.

CVG Strategy

CVG Strategy quality experts understand continuous improvement and organizational development and how to set up management systems that can provide vital feedback as a business changes through all phases of development.   Contact Us with your questions to see how we can help.

Apple Email App Vulnerabilities in iPhone and iPad

apple email app vulnerabilities
apple email app vulnerabilities

Apple Email App Vulnerabilities Found in Over Half a Billion Devices

Apple Email App Vulnerabilities in iPhone and iPad were reported by ZecOps, a mobile security forensics company on April 20, 2020.  These vulnerabilities have existed since the release of iPhone 5 in September of 2012.  The vulnerabilities allows attackers to remotely infect a device by sending emails.    Attacks inserted into emails can allow remote code execution by consuming device memory resources.

ZecOps also reported that attackers may have used these vulnerabilities against a Fortune 500 organization, “an executive from a carrier in Japan” and “a journalist in Europe”.  It concluded that these attacks were conducted by “an advanced threat operator”.

Apple Debates Exploitation of Flaws

Although Apple has acknowledged the vulnerabilities, it has countered claims that that these flaws were exploited.  An Apple representative was quoted by Reuters as stating  that “these issues do not pose and immediate risk to our users”.  A patch is planned to be released to remedy the issues.  A beta update has already been released.

Possible Interim Security Measures

It can be surmised that if attacks are occurring that they will increase in frequency until patches are released.  Therefore, it may be advisable to access emails on effected devices until the required updates are available.  This news is unfortunately developing at a time when larger numbers of people are working remotely and are accessing business emails in a potentially unsafe manner.   

Apple mobile devices have generally had a good reputation for security and are used by many businesses.  There have however, been previous flaws that have exposed user data.  Because no platform is free from such flaws business IT departments should carefully select email apps and protocols to protect vital data.

CVG Strategy

Studies have shown that a majority of businesses have not achieved a sufficient cybersecurity maturity level.  This is especially distressing considering that the level of cyber attacks are growing and that businesses are primary targets.  CVG Strategy is committed to helping businesses secure their vital data.  We can assist businesses in establishing effective Information Security Management Systems (ISMS) through the implementation of ISO 27001.  Contact us with your questions.