Collaboration and Quality Management, Working Together

collaboration and quality management


Collaboration and Quality Management

Collaboration and Quality Management are concepts that should come to mind together.  It can, however, be difficult to institute collaboration in a manufacturing or service process.  There are challenges involved in bringing all stake holders to the table and engaging them in continuing cooperation.

Working Between Departments

Interdepartmental differences in priority, culture, and mindset can create barriers to effective collaboration.  Often these differences can place departments at loggerheads.  By establishing shared goals in achieving quality, trust can be developed that can dissolve perceived differences.  This is particularly important because honest feedback is a key component of the continuous improvement process.  This improved communication can create better working relationships between departments and increase cooperation that increases overall efficiency of processes and nurtures a better work environment.

Collaboration Between Tiers

As with any business undertaking, success begins at the top.  The executive tier must be fully committed to the concepts, goals, and processes of the Quality Management System (QMS) and must actively advocate by in from all parties.  Upper management must embrace the goals of the QMS and communicate all concerns as that system develops to ensure continuous improvement.  Upper management must also communicate goals and processes to the rest of the company and implement training as these change. 

Working With Suppliers

Establishing strong relationships with trusted and qualified suppliers is an excellent way to improve a business’s competitive performance.  By sharing quality management goals with suppliers clarification of roles and expectations can be accomplished.  This clarity can work to reduce risks by maintaining long term goals and strategies.  It can also provide improvements by identifying and eliminating waste, increasing process efficiencies, and reducing lead times. 

Developing Collaborative Processes

Collaboration can be difficult to achieve.  This is especially the case in larger established organizations where perceived barriers and differentiated goals have existed for some time.  An effective QMS can actually bring people together by demonstrating viable rewards through collaborative effort.  This increase in communication and understanding will benefit the overall health of a business allow for increased growth.

CVG Strategy

CVG Strategy quality experts can help you establish and maintain an effective QMS.  We have extensive experience with ISO 9001: 2015, AS9100D, ISO 13485:2016, ISO 27001:2013 and AAR M-1003.  Our Exemplar Global Lead Auditors can provide training, develop processes, and much more.  Contact Us today to see how we can help.



Kevin Gholston

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